Collections.

Bespoke action paths depending on the debt age, type and criteria
Not all debts are the same. To achieve the best chance of recovery, each debt must be treated individually and the most effective collection techniques used depending on the age, type and criteria of each matter. Debt information is analysed on receipt and a decision taken as to the quickest recovery procedure to be used.

Automated event driven conditional processes
We have invested heavily in state of the art technology, including SQL databases and automated collection processes. This ensures all routine steps are automatic and take place without user intervention. Broken agreements and defaults are followed up automatically. This allows our talented collectors to concentrate on what they do best – collect by phone.

Proactive collection by telephone
By far the most important step in collecting debt is contact with each debtor by phone. Our team of highly skilled collectors use all methods of persuasion at their disposal to ensure maximum returns for their clients. Excuses are overcome and disputes resolved. Automatic dial facilities ensure total efficiency and unprecedented results.